McDonald’s new CEO takes aim at the company’s ‘party’ culture
Kempczinski has also heard from other stakeholders about McDonald’s culture and ethics through meetings with corporate officers, marketing managing directors and the franchise leadership of the chain’s International Development Licensed markets. He also held in-person town halls with employees in the United Kingdom and Germany in late December.
Read the full memo below:
Happy New Year, Global McFamily!
I hope everyone had a chance to relax and spend time with family and friends over the holiday season. As we hit the ground running in 2020, I want to congratulate you, the McDonald’s System, on a job well done.
I am proud of our success in 2019. Together, we served over 65 million customers, on average, every day, providing great tasting food faster with more convenience and better service than ever before. But we’re only just getting started. I firmly believe that McDonald’s can change the world in a way that no other company can.
When I started in this role, my commitment to you was to listen and learn across the System. In the past 9 weeks, I have been doing just that. I have been impressed by the candid feedback and now it’s my turn to share three things that make me deeply proud of our System:
We create OPPORTUNITY. Our ambition is to offer everyone an opportunity to fulfill their dreams, no matter where they’re starting from. If you’re willing to work hard, and live our values, McDonald’s can change your life.
We build COMMUNITY. While McDonald’s is a global brand, we are actually a local business. Families visiting our restaurants aren’t just customers, they’re neighbors. That sense of community is what makes our System so special.
We collaborate on SOLUTIONS. We recognize our responsibilities as one of the world’s leading companies, and we’re committed to being part of the solution wherever we can make a difference. Quite simply, we commit to use our Scale for Good.
All of this is underpinned by our core values, which are the bedrock of our company. We must now champion and apply them more evenly across the three-legged stool to be even stronger.
We have some exciting milestones ahead, including Worldwide Convention. In the meantime, you’ll continue to see and hear from me across the System. A heartfelt thank you for all your hard work and dedication.
P.S. I am excited to share that, starting today, you can follow me on Instagram @chrisk. I’d love for you to be my first followers.
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